Bullfrog Spas Factory Store

We are in month three of our Bullfrog and love it. We love the different jet packs, the tiny difference in the electric bill, and the exceptional customer service. We have had a few electronic glitches but they have come out and worked on the spa and we are confident that everything will work long term. They are friendly, easy to work with and the spa has been a family gathering place. We are so happy and would highly recommend Bullfrog to everyone. It has been a good experience and very relaxing.

Up to now I have been relatively pleased with this business. But after a couple years the head rests on the hot tub we purchased from them began to deteriorate despite following their instructions to a tee. After a conversation via text with them I was told they knew there was problem with these and because of that I could get them at 45% off the list price and was quoted a dollar figure to replace all six defective units. While not completely pleased with that resolution I decided I could live with it. Today I went in to take them up on the offer and they said the quote was no good. They would offer 45% off the list price but said the dollar amount I was quoted was THEIR ERROR and refused to honor it. THEIR ERROR cost me over $100. If you don't want to pay for someone else's mistakes I would suggest you do business elsewhere . I know I will!!

So far, not impressed. Of course, the first visit everything goes well and we put down the 10% for our new swim spa. As we are leaving a sales person tells us we should come back they are going to have another model by the next day. We come back two days later and they don't have it. Not a problem we didn't call ahead. While there we add accessories and set up a site visit date. I receive confirmation they are coming via text the day prior. The appointment was set up to be late in the evening as I work graveyards. No one shows so I call and leave a message around 1659 hours. The following day I call and someone picks up, you can hear them talking, and they hang up. I call back again and get Nicole and she gives me to Terry. Terry tell me she left me a message and when I tell her she didn't she says, "oh darn it, I'm so sorry I thought I left a message telling you he was sick." Then says he will be out Friday. I'm just shocked that a 4.6 star business, recommended by my mother in law would fail to do the simplest steps to prevent a new customer from being completely concerned at this point. Crossing my fingers things play out well. I will be posting follow-up of appointment (site check) and installation (September/October). Update- Service person showed up on time today. (Maybe above was just a fluke.) Always happy to add stars. Service person advised we didn't need a crane. Great news, because now we can throw that money to the cost of the spa. :) I'll update again with delivery, spa set-up and pics. Uodate- Jan 10, 2022 Swimspa is everything we hoped for and more!!

We have had our Bullfrog spa for over three years now. We obtained a ours during Covid-19. I must say that we have absolutely love our spa! It has been a life saver. What sold me on the spa was the simplicity of the plumbing, the amount of motors (which equalled more independent controls), the functionality of the swappable jet packs, and the quality that goes with Bullfrog. We shopped for other spas for over 6 months looking at the different variety options and even going to show rooms/event that featured different brands. The other spas we had seen just didn't have the same quality/options. In fact... some shouldn't be sold at all. Ok, back to the review on our Bullfrog. The price was higher. Yes. After you search out different spas you can quickly see the reason. The engineering team that designed these spas need a pat on the back. Same goes for all of you who help assemble these gems. One last thing worth noting... I think it's worthwhile to mention the after sale support. We live three hours away from the showroom. We have had nothing but quick responses from Gerry. She has made sure that our spa needs have been cared for from day 1. One example. We had some warrenty work need done on our filter housing. The design was updated. Gerry shipped out the updated part to us. We had questions on some of the functions. No problem. She got back to us with instructions. Consumables. Same story. We even called to ask about some chem uses. The list goes on. Again, we have had our spa for over three years now. We have not only enjoyed the spa and all of the wonderful features, but have been very cared for by Bullfrog. For our family and friends, there really is no other spa. Nicholas